Refund policy

Overview

Each piece is created and handled with care. My goal is for you to be truly happy with your purchase, and I appreciate your support of independent art.

Limited Edition Prints (All Sales Final)

Because all limited edition prints are individually signed, numbered, and produced in small quantities, all sales are final. We do not accept returns or exchanges on these items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with clear photos of the issue. Once reviewed, I will arrange a replacement or provide a suitable resolution.

Shipping Issues

Once an order has been shipped, I am not responsible for delays caused by carriers, weather, or customs processing. If your order appears significantly delayed or lost, please reach out and I will do my best to assist in tracking it.

Refunds

Refunds are only issued in cases of:

  • Damaged items verified with photo documentation
  • Incorrect items sent
  • Exceptions approved on a case-by-case basis

Contact

For any questions or support regarding your order, please contact:
jessicajacksonstudio@gmail.com